Privacy Policy

1. Introduction

WS Chatflow is a business-management and customer-communication platform operated by Waqas Ahmed. This Privacy Policy explains how information is collected, used, stored and protected when someone uses WS Chatflow or communicates with a business through supported integrations.

2. Information We Collect

Depending on how the service is used, WS Chatflow may process the following information:

• Account information: name, email address, account credentials and workspace or business details.
• Customer and business records: customer names, phone numbers, customer records, ledger entries, stock and other operational records entered by a business.
• WhatsApp communication data: WhatsApp phone numbers, display names, message content, timestamps, delivery or read status, attachments and related message metadata.
• Team and workspace information: team-member details, assigned WhatsApp accounts, roles, permissions and activity needed to operate a workspace.
• Technical information: IP address, browser or device information, security and server logs, session identifiers and information needed to keep the service reliable and secure.

3. How Information Is Collected

Information may be provided directly by account users, entered by businesses into WS Chatflow, received through the WhatsApp Business Platform when a customer communicates with a connected business, or generated when users operate the service, such as session and security activity.

4. How We Use Information

We use information only for legitimate service purposes, including to provide and operate WS Chatflow, authenticate users, manage customer conversations, provide a shared team inbox, maintain customer and business records, support appropriate automation, provide customer support, maintain security, troubleshoot and improve reliability, and comply with legal obligations.

Information received through WhatsApp integrations is used only as necessary to provide and support the relevant messaging and customer-service functionality, except where another lawful purpose and appropriate permission applies.

5. WhatsApp Business Platform

WS Chatflow may integrate with the WhatsApp Business Platform provided by Meta. When a business uses this integration, relevant messaging information may be transmitted between WS Chatflow, Meta/WhatsApp and that business so that customer communications can be sent, received, organized and managed. Use of WhatsApp is also subject to applicable WhatsApp and Meta terms and policies. WS Chatflow is not owned, endorsed or operated by Meta.

6. Customer Consent and Messaging Choices

Businesses using WS Chatflow are responsible for obtaining any consent or opt-in required before initiating customer communications. A customer may ask a business to stop WhatsApp communications, and businesses should respect that request and applicable law.

7. Sensitive Information

WS Chatflow should not be used through WhatsApp to request or transmit unnecessary highly sensitive information. Do not send or request complete payment-card numbers, financial-account credentials or numbers, passwords, government identification numbers, or other sensitive authentication information.

8. Sharing and Service Providers

Information may be shared when needed to provide the service, including with Meta/WhatsApp for WhatsApp Business Platform functionality, hosting, database, email-delivery and infrastructure providers that process information on our behalf, and authorities where legally required. WS Chatflow does not sell personal information.

9. Data Retention

We retain information for as long as reasonably necessary to provide the service, maintain legitimate business records, meet legal obligations, resolve disputes and protect the service. Retention may differ depending on the type of information and the circumstances in which it was collected.

10. Data Security

We use reasonable technical and organizational measures designed to protect information, including authenticated access, workspace roles and permissions, HTTPS, secure sessions and server or database protections. No internet-based system can guarantee absolute security.

11. User Requests and Choices

For privacy questions, correction requests, deletion requests where applicable, or requests to stop communications, contact the business using the details below. Requests remain subject to applicable law, legitimate retention obligations and the business's responsibility for records it manages through WS Chatflow.

12. Cookies and Sessions

WS Chatflow uses session and security mechanisms to authenticate users, keep them signed in and protect the service. The web application uses browser storage for the issued application session and secure, HTTP-only cookies for device and application session controls. These mechanisms are not used for advertising tracking.

13. Children's Privacy

WS Chatflow is intended for business use and is not designed for children.

14. International and Third-Party Processing

Information may be processed by infrastructure and service providers located outside the country where a user or customer is located. We expect such providers to process information only as needed to provide their services and to apply appropriate protections.

15. Changes to This Privacy Policy

We may update this Privacy Policy when WS Chatflow, its integrations or applicable legal requirements change. The effective date above shows when this version took effect.

16. Contact